How is my caviar kept fresh during transit? We use a specialized Cold-Chain Packaging System. Each order is packed in a heavy-duty, insulated thermal liner with high-performance gel ice packs. This ensures the caviar maintains a consistent temperature between 28°F and 34°F throughout its journey to your doorstep.
What are the shipping costs and methods? To guarantee freshness, we exclusively Overnight Shipping.
When will my order ship? We process orders Monday through Thursday.
Orders placed before 1:00 PM EST typically ship the same day for next-morning deliver.
Orders placed after the cutoff or on Friday/weekends will be dispatched the following Monday to prevent ensure freshness
Delivery & Receipt
Do I need to be home to sign for the package? Because caviar is highly perishable, we highly recommend being available to receive the package immediately. While we do not strictly require a signature for residential deliveries, we are not responsible for spoilage if the package is left outdoors in high temperatures for extended periods.
Can I ship to a P.O. Box? No. Due to the requirement for overnight transit and temperature control, we cannot ship to P.O. Boxes. We require a physical street address for all deliveries.
What should I do as soon as the package arrives? Open the box immediately, remove the tins from the thermal liner, and place them in the coldest part of your refrigerator (usually the bottom drawer or the very back). Do not put them in the freezer.
