Refund policy
At Sasha’s Caviar, we are committed to providing you with the world’s finest delicacies in peak condition. Because our caviar is a highly perishable, temperature-sensitive product, our return policy is designed to ensure the safety and satisfaction of all our clients.
1. Final Sale & Perishables
Due to food safety regulations and the delicate nature of our products, all food sales are final. We cannot accept returns or exchanges on caviar once it has been delivered, as we cannot guarantee its handling or temperature integrity once it leaves our custody.
2. Quality Guarantee & Damaged Goods
Your satisfaction is our priority. If your order arrives in a condition that is less than perfect, we want to make it right.
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Inspection: Please inspect your package immediately upon arrival.
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Reporting Window: Any issues—including damaged packaging, warmth upon arrival, or quality concerns—must be reported to us within 24 hours of delivery.
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Required Documentation: To process a claim, please email us at [Your Email Address] with your order number and clear photos of:
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The shipping box and packaging.
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The product/tin in question.
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The thermal cooling pack (to verify temperature).
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3. Resolution
If a claim is verified, Sasha’s Caviar will, at our discretion, provide one of the following:
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A complimentary replacement of the damaged or defective item.
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A credit toward a future purchase.
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A refund to the original payment method (processing typically takes 5–10 business days).
4. Shipping Responsibilities
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Inaccurate Addresses: We are not responsible for spoiled products due to incorrect shipping addresses provided at checkout.
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Missed Deliveries: Since caviar requires immediate refrigeration, we are not liable for spoilage if a package is left unattended after a successful delivery attempt.